AZ/NM MGMA Webinars and Events

January 21, 2026

Setting Expectations Using a Patient Code of Conduct

Practice managers often handle situations involving rude, disruptive, and even abusive patients. Establishing a Patient Code of Conduct to set expectations for acceptable behavior promotes mutual respect, promotes transparent communication, and provides notice to patients that certain behaviors will not be tolerated. This one-hour presentation will provide education on risk management in an office-based medical practice. Practice managers should be familiar with some of the high-risk areas for medical malpractice lawsuits and licensing board complaints resulting from poor communication.

This one-hour presentation will provide education on risk management in an office-based medical practice. Practice managers should be familiar with some of the high-risk areas for medical malpractice lawsuits and licensing board complaints resulting from poor communication. 

Learning Objectives:

• How to strengthen patient relationships using good complaint management processes
• The importance of using a Patient Code of Conduct to set boundaries
• Considerations when ending a physician-patient relationship
• How to draft a Code of Conduct or Patient Responsibilities specifically for your practice

ACMPE Credit - 1.0

January 21, 2026, 12:00PM MST 

Speaker: Julianna Stanley, FACMPE

February 4, 2026

How to Negotiate Better Contract Rates

Webinar attendees will review and discuss:

• Effective strategies for negotiating payer contracts and avoiding common setbacks.
• Tactics payers use during negotiations.
• Ways to leverage your company’s strengths.

February 4, 2026, 12:00PM MST 

Speaker: Nathaniel Arana

February 12, 2026

Physician Burnout: It's Not a Personal Failing, It's a Systemic Crisis

Medical practices are facing tighter margins, shifting payer rules, and smaller billing teams. This in-person event will break down the most common and costly denial trends in 2025—and give you practical, proven strategies to recover revenue faster, even when resources are limited.

Key takeaways include:

1. Top preventable denial types across multiple payers in 2025—and how to spot them before they cost you
2. Why short-staffed billing teams often overlook easy-to-recover revenue
3. Leveraging AI tools, clearinghouse alerts, and denial libraries to close gaps in staffing and speed resolution
4. Real-world workflows used by practices to reduce denials without increasing headcount

CE Credits Available:

1 ACMPE, 1 ACHE, 1 PDC

February 12, 2026, 9:00AM PT, 10:00AM MT

Speaker: James Muir, Senior Vice President of Physician Services, UnisLink